Sweet Questions

Check the confirmation email. It has a tracking link the moment your parcel leaves us. If you can't find it, head to your account and click the order. Still nothing? Email hello@candyroom.ca with your order number.

If we haven't packed it yet, yes. Message us within 1 hour of ordering and we'll do our best. After that the box is already racing to the post office and we can't grab it back.

We're so sorry. Snap a photo of the parcel + the issue and send it to hello@candyroom.ca within 7 days. We'll replace or refund, your call.

Orders ship within 1 to 2 business days. Once it's with the carrier, expect 2 to 5 business days across Canada, 3 to 7 to the US, and 7 to 14 internationally. See full breakdown on Shipping & Returns.

Yes. Almost everywhere candy is legal. Customs fees + import duties are on you, not us, and vary by country. We'll declare honest values on the customs form.

Chocolate and heat are mortal enemies. In summer, we pack heat-sensitive items with ice packs and ship priority. If anything arrives melted, photo us for a replacement or refund, fast.

Coins are our loyalty points. Free to join, free to earn. You get them for signing up, placing orders, birthdays, and referring friends. See the full club page for every way to stack them.

Coins stay in your jar for 12 months from your last activity. Earn or redeem anything within that window and the clock resets.

Go to the TCR Club page, click "Pull This Code" on any reward, and apply the generated code at checkout. Or use the floating Rewards button (bottom-right of any page).

Absolutely. Share your unique link from the TCR Club page. Your friend gets 10 Coins, you get 10% off your next order. Everyone wins; nobody melts.

Everywhere. Japan, the UK, Sweden, Mexico, Korea, Australia, the US. We travel the world to find the weirdest, sweetest, most-talked-about candy and bring it back to Vancouver. See the full lineup on the Brands page.

Please read this carefully. We sell candy and snacks from all over the world and we cannot guarantee any product is free from nuts, peanuts, milk, soy, gluten, or any other allergen. Our products are handled, bagged, and stored together, so cross-contamination is possible. The Candy Room does not test for allergens and is not responsible for any allergic reaction or adverse effect. Always check the manufacturer's own packaging and, if you have any allergy, do not order without confirming directly with the maker. By ordering you accept these terms.

Click "Notify me" on the product page and we'll email the second it's back. Some imports are seasonal or limited; if it's truly gone, the page goes dark.

No drama. Hit Forgot password? on the login screen and we'll email a reset link. If it doesn't arrive in 5 minutes, check spam or write to us.

Sign in → Addresses → edit. If the order's already placed, message us within 1 hour and we'll try to update it before it ships.

Email hello@candyroom.ca from the address on file with the subject "Delete my account". We'll confirm and wipe everything within 14 days, per our privacy policy.

We're on Robson Street, Vancouver. Open every day. Full hours and the map are on our Contact page.

Yes. Give your email at checkout on Robson and your in-store spend earns Coins too. Apply rewards at checkout the same way as online.

We love a candy bar buildout. Email hello@candyroom.ca with the event date, headcount, and vibe. We'll put together a quote.