Shipping & Returns

Last updated: May 26, 2026

Getting your hands on Canada’s best treats should be easy. Here is the breakdown of how we get our candy drops from our Robson Street shelves straight to your door.

📦 Shipping Policy

1. Rates & Free Shipping

We want to keep your shipping costs as sweet as possible:

• The Sweet Spot (Free Shipping): Spend $75 CAD or more (after discounts are applied, before taxes) and standard shipping is completely on us anywhere in Canada!
• Standard Flat Rate: For orders under $75, we offer a straightforward $12 CAD flat-rate shipping fee.
• Bulky Items: A few exceptionally heavy or oversized items (like 4-packs of soda or giant souvenir tins) carry a flat shipping surcharge. Don’t worry, this will always be clearly marked right on the product page before you add it to your cart.

2. Processing & Cut-Off Times

Our warehouse squad moves fast so you can get your sugar fix sooner:

• Placed before 1:00 PM PT (Monday–Friday): Ships out the exact same business day!
• Placed after 1:00 PM PT or on Weekends: Ships out the very next business day.
• Tracking: You’ll receive a tracking number via email the second your order leaves our store.

3. Estimated Delivery Times

Once the carrier picks up your package, here is when you can expect it to land on your doorstep:

Region	Estimated Delivery Window
BC + Pacific Northwest	1–3 Business Days
Prairies + Ontario	3–5 Business Days
Atlantic Canada + Territories	5–8 Business Days
International / United States	Calculated dynamically at checkout

4. Free Local Pickup (Vancouver Crew)

Want to skip the transit wait entirely? Choose Local Pickup at checkout. It is 100% free. We will have your order packed and ready to grab at our 1218 Robson Street store within 24 hours. We’ll send you an email as soon as it’s ready for counter pickup.

5. Hot Weather Protection (June – September)

Chocolate and intense summer heat are not best friends. During the peak summer months, we monitor national weather forecasts closely. To protect your treats, we may automatically add an ice pack to your order or upgrade you to Express shipping for certain high-heat regions. While we always do our absolute best to shield your haul, we cannot 100% guarantee the condition of chocolate during extreme regional heatwaves.

↩️ Returns & Cancellations

Because we deal in delicious, perishable food items, our return policy is a little different than a clothing store. Your health and safety are our top priorities.

Change of Mind

• Before it Ships: Changed your mind? No problem. Unopened, unshipped orders can be canceled for a full refund. Just email us immediately before your tracking number is generated.
• After it Ships: Once a candy order has left our facility or has been opened, all sales are final. We cannot accept returns or exchanges on food items.

Wrong, Damaged, or Missing Items

If our squad made an error, or if your package went through a rough ride in transit, we will absolutely make it right.

How to claim: If something arrived broken, missing, or wasn’t what you ordered, email us within 7 days of delivery at info@candyroom.ca. Include your order number and a quick photo of the issue. We’ll sort out a refund or replacement immediately, with no need to mail anything back to us.

⚠️ Allergen Notice

Our store and our suppliers handle peanuts, tree nuts, dairy, soy, gluten, eggs, and sesame, and cross-contact is always possible. We cannot guarantee that any product is free from any allergen, we do not test for allergens, and we accept no responsibility or liability for any allergic reaction or other adverse effect. Always check the manufacturer's own packaging, and if you have any allergy, do not purchase without confirming suitability directly with the manufacturer.

💬 Questions & Support

If you have any questions about an active shipment or need to flag an issue, hit up our support squad anytime at info@candyroom.ca or via our Contact Form. Let’s get it sorted!